SERVICES.

OUR CORE COLLECTION SERVICES

Specialized Recovery Solutions for Financial Institutions

Om Sai Services provides specialized recovery solutions tailored for Banks, NBFCs, and Financial Institutions. With 10 years of experience and award-winning performance, we handle portfolios with discipline, strategy, and compliance focus.

1. Credit Card Collections

We manage delinquent credit card accounts through structured follow-ups, negotiation-based resolution, and disciplined recovery processes.

  • Professional borrower communication
  • Resolution-focused engagement
  • Brand-safe recovery practices
  • Performance-driven results

2. Unsecured Loan Collections

Unsecured portfolios require sensitivity and negotiation strength. Our trained team handles unsecured personal loans with a balance of firmness and professionalism.

  • Early-stage delinquency control
  • Field & tele-calling coordination
  • Settlement support
  • Controlled escalation when required

3. Retail Loan Collections

We manage retail loan accounts with systematic tracking and timely follow-ups to improve realization and reduce roll rates.

  • EMI follow-ups
  • Bounce case management
  • Delinquency monitoring
  • Portfolio reporting

4. Field Recovery Services

Our experienced field executives conduct structured visits while maintaining compliance and respectful engagement.

  • Verified field visits
  • Case-wise reporting
  • Negotiation support
  • Escalation coordination

5. Soft Collections & Pre-Legal Support

Before legal escalation, we focus on resolution-driven soft collection methods to maximize recovery and minimize disputes.

  • Reminder calls
  • Settlement discussions
  • Documentation coordination
  • Pre-legal case preparation support

Reporting & Compliance

We maintain strict adherence to client policies and regulatory standards.

  • Transparent reporting system
  • Data confidentiality & secure handling
  • Regular performance updates
  • Compliance-driven execution

Why Our Services Stand Out

With 10 years of industry presence and 56 awards for excellence, our service model is built on structured processes, accountability, and unmatched performance.

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Looking for a reliable and compliant recovery partner for your unsecured portfolio?

Partner with Om Sai Services today